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Learn what to do if Adobe has identified your software as not genuine

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  • The Adobe Genuine Software Integrity Service sometimes blocks your access to the Adobe apps with pop-up messages.

  • The solution to blocking the Adobe Genuine Software Integrity service is to remove its instances.

  • AdobeGCIClient is one such instance that you can remove via Task Manager.

  • AAMUpdater is another instance, that can be deleted via CMD.

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In the latest releases, Adobe started to implement the Adobe Genuine Software Integrity more aggressively. This is meant to discourage piracy and keep better track of genuine users.

But recently, more and more Windows 10 users reported this message: Your Adobe app is not genuine. Adobe reserves the right to disable this software after a 9 day grace period.

What’s more, it seems the message appears on the screen even though they have bought legitimate copies of Adobe products.

This issue applies to Windows and Mac alike, and today we’ll take a look at viable solutions for getting rid of the this unlicensed Adobe app will be disabled soon issue once and for all.

How do I get rid of the your Adobe app is not genuine message?

1. Get your own Adobe product key at a special price

For those of you who don’t have an official Adobe product or product suite, we recommend downloading the latest version from the official product’s webpage and installing it before starting to make any changes to your PC.

  • How do I get rid of the your Adobe app is not genuine message?
    1. Get your own Adobe product key at a special price
    1. Disable the Adobe Genuine Software Integrity service
  • 2.1 Remove the Adobe Genuine Software Integrity Service via Task Manager
  • 2.2 Delete the Adobe Genuine Software Integrity Service via CMD
    1. Remove the Adobe Updater Startup Utility
  • What does the Adobe Genuine Software Integrity Service do?
  • Do I need Adobe Genuine Service on my computer?

Here’s the list of Adobe products and the links to their official pages:

2. Disable the Adobe Genuine Software Integrity service

The most successful fix among users is to delete and remove all instances of the software responsible for the pop-up message, which is Adobe Genuine Software Integrity.

Given the fact that the error message comes up as the Adobe Genuine Software Integrity Service keeps popping up, disabling it should do the trick.

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2.1 Remove the Adobe Genuine Software Integrity Service via Task Manager

  • Press Ctrl + Alt + Del to open Task Manager.
  • Find the Adobe Genuine Integrity service in the Processes tab, right-click it, and choose Open File Location. It should open a folder named AdobeGCIClient.
  • Go back to Task Manager, click on the Adobe Genuine Integrity process, and then hit End Task.
  • Delete the AdobeGCIClient folder opened at step 2.
  • Restart your computer and check if the problem is gone.

If the issue still exists after the folder was re-created, instead of deleting it try to rename it to something similar.

Alternatively, you can do the same thing but in a more advanced way that guarantees the complete removal of the Adobe Genuine Software:

2.2 Delete the Adobe Genuine Software Integrity Service via CMD

  • To delete the service, type cmd in the Windows search box, right-click the result, and select Run as administrator.
  • Then, in cmd, type sc delete AGSService and hit Enter.

3. Remove the Adobe Updater Startup Utility

  • To delete the service, type cmd in the Windows search box, right-click the result, and select Run as administrator.
  • Then, in cmd, type sc delete AAMUpdater and hit Enter.
  • To remove the task, type Task Scheduler in the Windows search box and hit enter.
  • Now find and delete the AdobeAAMUpdater task.

If you followed the steps correctly, the Adobe software you are using is not genuine pop-up message on Windows 10 should now be gone and you should be able to continue your work without any interruptions.

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To delete the service, type cmd in the Windows search box, right-click the result, and select Run as administrator.

Moreover, the Adobe Genuine Software Integrity Service should never bother you again, as it is gone for good.

What does the Adobe Genuine Software Integrity Service do?

This service regularly checks whether your Adobe applications are genuine. In case they are not, you receive an error message, like the one from above, stating that your Adobe app is not genuine.

However, as shown, this service can be wrong, and give the error message to users who actually own genuine copies of apps.

Do I need Adobe Genuine Service on my computer?

Although Adobe states that this service is necessary, given how many issues it causes, it is safe to delete it, so that you can go back to using your bought products in peace.

For any other questions or another fix to the problem, just reach for the comments section below and we’ll be sure to take a look.

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