Fix There Was A Problem Authenticating Ownership Of This Product

Ubisoft game owners reported experiencing an annoying issue when trying to launch their favorite games.

Fix the product ownership error and play your Ubisoft favorites

The error message “There was a problem authenticating ownership of this product” will appear at the most annoying times.
If you want to solve it, a fast solution is to try restarting the game and the Ubisoft launcher.
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Although they purchased their games via their Steam accounts, the error message There was a problem authenticating the ownership of this product prompts when they try to launch the respective games.

This issue is usually known to be triggered by Uplay errors.

We managed to come up with a few solutions that you can use to solve this problem.

Steps to fix “there was a problem authenticating ownership of this product” in Uplay

1. Restart both clients

Close both Steam and Uplay apps
Launch them again and see if this fixed the issue.

2. Re-log into Uplay

Click the account username in the top right corner of Uplay > select Log out
Enter your email and password associated with the Uplay account and log back in.

3. Change the Uplay password

Log out of the Uplay client
Sign in to your account using your browser
Go to the account management section > change your password
Log back in using Uplay and try to see if this fixed the issue.

4. Open the game in Uplay

If the game does not open through Steam, make sure to open it using Uplay. If this fixes the issue, you should then be able to open the game through Steam as well.

5. Contact Ubisoft Support

If you’re using Steam Share and receive the error message, you should contact Ubisoft Support.

Verify your account information and the account you’re sharing the game with.

We hope you were able to fix the Uplay authentication issue using one of our solutions. If you found this article helpful, leave a comment in the comment section below.

Fix the product ownership error and play your Ubisoft favorites#

Steps to fix “there was a problem authenticating ownership of this product” in Uplay#

1. Restart both clients#

2. Re-log into Uplay#

3. Change the Uplay password#

4. Open the game in Uplay#

5. Contact Ubisoft Support#